Terms & Conditions for Cartlax.com

1. General Information

Cartlax.com operates as an eCommerce platform in Bangladesh offering various household, tech, and lifestyle products.

By using this website, you confirm that:

• You are at least 18 years old.
• You agree to comply with all terms, policies, and guidelines stated here.
• You agree to follow all applicable laws of Bangladesh.

If you disagree with any part of these Terms, you may not use our website.

2. Use of Our Website

You agree not to use Cartlax.com for:

• Any illegal or unauthorized purpose
• Fraudulent orders
• Uploading harmful content (viruses, malware, abusive messages)
• Disrupting website operations

We reserve the right to refuse service, cancel orders, or block users who violate these terms.

3. Product Information

We aim to provide accurate product descriptions, images, and specifications. However:

• Colors or appearances may vary depending on screen/lighting
• Specifications may change without prior notice
• Errors or inaccuracies may occur unintentionally

Cartlax.com reserves the right to correct or update product information at any time.

4. Pricing & Payments

• Prices listed on our website include VAT where applicable
• Prices may change without prior notice
• We accept payments via Bkash, Nagad, Cash on Delivery, and other approved methods

In case of pricing errors, Cartlax.com reserves the right to cancel the order.

5. Order Acceptance & Cancellation

We reserve the right to cancel or refuse any order if:

• The order appears fraudulent
• Customer provides incorrect information
• Product is out of stock
• There is a technical or pricing issue

If your order is canceled after payment, we will issue a refund according to our Refund Policy.

6. Shipping & Delivery

• We deliver across Bangladesh through trusted couriers
• Delivery timelines are estimates and may vary due to location, weather, or courier delays
• Customers must provide accurate address and phone number

7. Returns & Refunds

Returns and refunds must follow our official Refund Policy. We only accept returns for eligible products within the specified timeframe.

8. Intellectual Property Rights

All content on Cartlax.com—including text, logos, graphics, product photos, designs, videos—is owned by us or licensed to us.

You may NOT:

• Copy
• Reproduce
• Distribute
• Sell
• Modify
• Use content for commercial purposes

without written permission.

9. Third-Party Services

Our website may include:

• Courier integrations
• Payment gateways
• External links

We are not responsible for the privacy practices, actions, or services of these third parties.

10. Limitation of Liability

Cartlax.com is not responsible for:

• Damages caused by misuse of products
• Delays caused by courier service
• Any indirect, incidental, or consequential loss
• Technical issues such as server downtime

Your use of the website is at your own risk.

11. User Account Responsibilities

If you create an account:

• You are responsible for safeguarding your login details
• Any activity performed through your account will be considered yours
• Notify us immediately if you suspect unauthorized access

We may suspend accounts involved in fraudulent activity.

12. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes will be handled under Bangladeshi jurisdiction.

13. Policy Updates

We may update these Terms & Conditions at any time. Changes will be posted here with a revised “Last Updated” date. Use of the website after changes indicates acceptance of the new terms.

14. Contact Us

For any questions related to our Terms & Conditions:

📧 Email: cartlaxbd@gmail.com
📞 Phone: 01865 094149