Privacy Policy for Cartlax.com

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Phone Number
• Shipping/Billing Address
• Email Address (optional)
• Payment Information (Bkash/Nagad/Bank — we do NOT store full card or account details)

1.2 Automatically Collected Information

When you browse our website, we may collect:

• IP Address
• Browser Type
• Device Information
• Pages Viewed and Time Spent
• Cookie and Tracking Data

This helps us improve site performance and usability.

2. How We Use Your Information

Your information is used to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send updates, offers, or notifications (only with your consent)
• Prevent fraudulent activities or fake orders

We never sell your personal data to any third party.

3. Cookies & Tracking Technologies

Cartlax.com uses cookies to:

• Improve browsing experience
• Enable shopping cart functionality
• Remember user preferences
• Analyze visitor activity
• Enhance website speed and performance

You may disable cookies in your browser settings, but certain features may not function properly.

4. Information Sharing

We only share your data with trusted third parties for essential operations:

• Courier/Logistics Partners (e.g., Steadfast, Pathao, RedX — for delivery)
• Payment Gateways (Bkash, Nagad, SSLCommerz, etc.)
• Technical Service Providers (website hosting, security, server maintenance)
• Government or Legal Authorities when required by Bangladeshi law

We do NOT sell or share your data with advertisers or unrelated third parties.

5. Data Security

We take strong measures to protect your information, including:

• SSL encryption
• Secure servers
• Restricted access to sensitive data
• Routine monitoring

While no online platform can guarantee 100% security, we take every reasonable step to keep your data safe.

6. Your Rights

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of promotional messages

To exercise these rights, contact us at: cartlaxbd@gmail.com

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, privacy practices, or policies of those third-party websites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. If any such information is identified, it will be deleted immediately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any questions about this Privacy Policy, please contact us:

📧 Email: cartlaxbd@gmail.com
📞 Phone: 01865 090419